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Returns

  • 30 Day Hassle-Free Returns
  • 100% refunds are granted for approved returns
  • ALL returns must have a return merchandise authorization(RMA) before being returned to Firdose.
  • RMAs can be requested from the "Contact Us" page.
  • All returns must include non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (parts, instruction manuals...). Otherwise, 20% restocking fees will apply.
  • Watches may not be worn, used, sized or altered in any way. Watches showing any sign of wear can not be returned.
  • If you suspect that your watch may be somehow defective, please notify Firdose.com immediately. Do not attempt to repair the watch yourself or by anyone else.
  • Watches with proven factory defects (as determine by Firdose.com) will be replaced with the same model if reported to us within 3 days of delivery. This does not include items damaged due to abuse, misuse, owners neglect to follow correct operating instructions, or water/condensation damage.
  • Picture or description discrepancies on our web site or other advertising are not considered defects.
  • Out of the box visual defects MUST be reported within 48 hours of delivery, otherwise a restocking fee may apply to cover the damage.
  • All shipping charges are not refundable.
  • Watches which have been sized (by anyone other than Firdose) are not returnable.
  • Freight charges for all returns will be the responsibility of the customer.


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  Why Firdose.com? Customer Service Customer Education
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