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  • 30 Day Hassle-Free Returns
  • 100% refunds are granted for approved returns
  • ALL returns must have a return merchandise authorization(RMA) before being returned to Firdose.
  • RMAs can be requested from the "Contact Us" page.
  • All returns must include non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (parts, instruction manuals...). Otherwise, 20% restocking fees will apply.
  • Watches may not be worn, used, sized or altered in any way. Watches showing any sign of wear can not be returned.
  • If you suspect that your watch may be somehow defective, please notify Firdose.com immediately. Do not attempt to repair the watch yourself or by anyone else.
  • Watches with proven factory defects (as determine by Firdose.com) will be replaced with the same model if reported to us within 3 days of delivery. This does not include items damaged due to abuse, misuse, owners neglect to follow correct operating instructions, or water/condensation damage.
  • Picture or description discrepancies on our web site or other advertising are not considered defects.
  • Out of the box visual defects MUST be reported within 48 hours of delivery, otherwise a restocking fee may apply to cover the damage.
  • All shipping charges are not refundable.
  • Watches which have been sized (by anyone other than Firdose) are not returnable.
  • Freight charges for all returns will be the responsibility of the customer.

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  Why Firdose.com? Customer Service Customer Education
  • About Us
  • Free Ground Shipping on all watches(48 states)
  • Free Sizing
  • 100% Authentic Watches Guaranteed
  • We NEVER Deal with or Sell used, imitation, or replica watches
  • All Watches Come Brand New with Original Factory Packing
  • 24/7 Customer Service Support via customerservice@firdose.com
  • We Accept Visa, MasterCard, Discover and Paypal Method of Payment
  • All Brand Names are Registered Trademarks of their Respective
Payment Information
Sizing Information
Privacy Policy
Terms and Conditions
Contact Us
Glossary of Watch Terms
Water Resistant Facts
Buckles and Clasps
Watch Crystal Info
Titanium Info