Loading... Please wait...

FAQs

Frequently Asked Questions


  • Product Questions

    Are all Firdose's watches real?
    All watches sold from Firdose.com are 100% guaranteed to be authentic and genuine. We do not ever sell used, previously owned, replica, or imitation watches. All watches come in the original packaging with all original paperwork and factory serial numbers.

    Do all Firdose's watches come with a serial number?
    Yes, all watches sold from Firdose.com include a factory serial number if applicable.

    How can Firdose's offer such a great price?
    Firdose maintains affordable prices on name brand watches because of our tremendous buying power. We buy product in large volumes and stock in house our entire inventory. Then due to our extremely low overhead, we can pass the savings on directly to the public.

    What types of payment does Firdose take?
    We accept Visa, Mastercard, Discover Card, JCB, Paypal, and all major credit cards through Paypal Express Checkout.

    Will Firdose size my watch before it is shipped?
    We offer to adjust metal band or bracelet to requested size within original band length on most styles.
    How it works:
    If the watch you want to order has a re-sizable bracelet or metal band, you may ask us to adjust its size.
    Please measure your wrist, using a soft ruler or measure tape.(add 0.25 to 0.5 Inch, depends how loose you like it.)
     

  • All removed band parts will be included and shipped with your watch.
  • In some cases we may need an extra day before shipping.
  • This service is available Only at the time you place this orders.
  • Leather band or Bangle are not re-sizable.


    How do I measure my wrist?
    Measure your wrist using a soft ruler or measuring tape. Then add 0.25 to 0.5 Inch, depending on how loose you like it..

    What is Firdose's return policy?
    Please see the above section for our complete return policy.

    The watch I want to order appears to be out of stock?
    Please email us with the model number and a valid email address and we will automatically notify you when it is available. Unfortunately we do not take back-orders for watches.

    The watch I want is not listed on your web site, can you special order it for me?
    No, unfortunately all the watches that we carry are listed on our web site. If the brand or model is not listed, than we do not carry it.

  • Shipping Questions


    What shipping options does Firdose.com have?
    We offer as a standard free ground shipping or you can upgrade to 2nd day or Next business day.

    How soon will Firdose.com ship my order?
    Firdose.com ships most orders on the same business day if the order if placed by 3:00pm pacific time. Multiple quantity orders, orders that require sizing, or orders that require address verification (such as alternate shipping addresses), may be delayed. If your order will have a delay of more than two business days, we will attempt to contact you.

    Does Firdose.com ship to International locations?
    At this time Firdose.com only ships within the United States.

    Does Firdose.com ship to Puerto Rico or other U.S. territories?
    Yes, Firdose.com can ship orders to most valid U.S. territories such as Virgin Islands and Guam. In these cases we ship via U.S. Postal Service. There is an additional $17 fee for this service. Please allow 3 to 7 days for delivery.

    Does Firdose.com ship to APO or other foreign military addresses?
    Yes, Firdose.com can ship orders to most valid U.S. military addresses such as APOs. In these cases we ship via U.S. Postal Service Priority Mail. There is an additional $17 fee for this service. Please allow 7 to 10 days for delivery.

    Are Firdose.com shipments insured?
    Yes, Firdose.com, at its own expense, insures all orders prior to shipping so there is no need to worry about lost or damaged shipments.

    Can Firdose.com have my order delivered on a Saturday or Sunday?
    Firdose.com can ship your order on a Friday for a scheduled Saturday delivery. Simply choose this special shipping option on the order form. There is no Sunday delivery available.

    Will I need to be present to received the delivery?
    No, on most orders we do not require a signature for the delivery. However, we highly recommend that you have a person available to sign and receive the order. This helps avoid delayed deliveries lost shipments. All orders over $350 require a signature upon delivery.

    Can I ship the order to an address other than my credit card's billing address?
    At this time, Firdose.com can only ship to your credit card's billing address unless you contact your credit card company and add your shipping address on file as an alternate address.


  • After Ordering Questions

     


    The tracking number I received does not appear to be valid?
    Often, we generate tracking numbers for order before your watch is physically shipped. Once the carrier picks up and scans your package, it will be trackable. This typically happens around 7 to 8 PM pacific time on business days only.

    I just received my watch and I need to have it sized, what are my options?
    We recommend that you take your watch to a local jewelry store that provides this service.

    I would like to exchange my watch, what do I need to do?
    You must obtain a return authorization. Please follow this link for our complete return policy and instructions for exchanging the watch.

    I would like to return my watch for a refund, what do I need to do?
    You must obtain a return authorization. Please follow this link for our complete return policy and instructions for returning the watch.

    My watch appears to be defective, what should I do?
    Please email us and describe the issue with as much detail possible. Please include the watch model number and your order number.

    I have not received a watch I ordered?
    Please email us with your name, order number, and watch model and we will investigate your situation.

    How do I track my order after it is placed?
    If you provided a valid email address when you placed your order, you will be emailed a link where you can check your order status and get your tracking number. Your tracking will also be emailed to you once your order is packaged.

 



Sign up to our newsletter


    Solution Graphics        
Connect with us: Facebook Twitter
New Page 3
  Why Firdose.com? Customer Service Customer Education
  • About Us
  • Free Ground Shipping on all watches(48 states)
  • Free Sizing
  • 100% Authentic Watches Guaranteed
  • We NEVER Deal with or Sell used, imitation, or replica watches
  • All Watches Come Brand New with Original Factory Packing
  • 24/7 Customer Service Support via customerservice@firdose.com
  • We Accept Visa, MasterCard, Discover and Paypal Method of Payment
  • All Brand Names are Registered Trademarks of their Respective
Payment Information
Sizing Information
Shipping
Warranty
Returns
FAQs
Privacy Policy
Terms and Conditions
Contact Us
Glossary of Watch Terms
Water Resistant Facts
Buckles and Clasps
Watch Crystal Info
Titanium Info